Privacy Policy

Information We Collect

We may collect and process various types of information about you, including personal information that can be used to identify you directly or indirectly. The categories of information we collect include:

Personal Information

• Contact information such as name, email address, phone number, and mailing address
• Payment information including credit card numbers, billing addresses, and transaction details
• Account credentials including usernames, passwords, and security questions
• Demographic information such as age, gender, and preferences
• Emergency contact information for safety purposes during your visit

Automatically Collected Information

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our website, and click patterns
• Location data when you enable location services on your mobile device
• Cookies and similar tracking technologies to enhance your browsing experience

How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services. Our primary uses include:

• Service Provision: To process ticket purchases, manage reservations, and provide customer support services
• Safety and Security: To ensure the safety of our guests and protect our facilities and staff
• Communication: To send you important updates, promotional materials, and respond to your inquiries
• Personalization: To customize your experience and provide personalized recommendations
• Analytics: To analyze usage patterns and improve our website, services, and facilities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you marketing communications about our services, events, and special offers

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, processing payments, providing customer support, or conducting marketing activities. These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our guests or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Access controls and authentication procedures for our employees
• Secure payment processing through industry-standard protocols
• Regular monitoring of our systems for potential security threats

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete personal information
• Deletion: The right to request deletion of your personal information under certain circumstances
• Portability: The right to request a copy of your personal information in a structured, machine-readable format
• Restriction: The right to request restriction of processing of your personal information
• Objection: The right to object to certain types of processing, including direct marketing
• Opt-out: The right to opt-out of receiving marketing communications from us

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for the basic functionality of our website
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness

You can control cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

MetroFun Park is a family-friendly destination, and we take special care to protect the privacy of children under 13 years of age. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

For children between 13 and 18 years of age, we encourage parents and guardians to be involved in their online activities and to help us protect their privacy by instructing them never to provide personal information without permission.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on various factors, including:

• The nature of the information and how it is used
• The sensitivity of the information
• Legal requirements and obligations
• Legitimate business needs

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes that significantly affect your rights or how we use your personal information, we may provide additional notice through email or prominent website notifications.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We will make every effort to respond to your inquiries and requests in a timely manner and in accordance with applicable laws and regulations.

Additional Information for California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. For more information about your California privacy rights, please contact us using the information provided above.